BilibiliIntl

Submit a Consultation Request

Whether you are a South African animator seeking global distribution, a gaming community organizer looking for platform support, or a brand exploring cross-border creator partnerships — tell us about your project and we will get back to you within two business days.

Typical response time: 24–48 hours

Preferred contact method: email reply

Languages supported: English, isiZulu, Afrikaans

Support & Response Times

We’re here to help with localization, community management, and creator partnership questions. Reach out through the channel that works best for you.

Email Support

For detailed inquiries, project proposals, or partnership requests. Our team typically responds within 24 hours on business days.

SLA: < 24 hours (Mon–Fri)

Phone Support

Available for urgent issues during office hours. Best for quick troubleshooting or time-sensitive community escalations.

SLA: immediate during hours (08:00–17:00 SAST)

Office & FAQ

Visit our physical office or browse frequently asked questions about localization, community tools, and creator onboarding.

392 White Mount Suite 206

Response times may vary during peak periods or public holidays. We aim to acknowledge every inquiry within the stated SLA.

Get in Touch

Reach out to our team for localization, community, or partnership inquiries.

Contact Information

Office Hours

Monday – Friday: 9:00 AM – 6:00 PM (SAST)

Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Channels

  • Email support — response within 24 hours
  • Phone line — business hours only
  • Creator partnership inquiries via email

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